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Frequently Asked Questions
How long does the first audit take?
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The initial setup takes about 15 minutes, and we run the first audit automatically. You'll see results within 30 minutes to 1 hour depending on your tech stack size.
What data do you have access to?
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We only access the data you explicitly authorize us to connect to. You control all permissions, and we use enterprise-grade encryption for all data.
Can I cancel anytime?
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Yes, no long-term contracts. You can cancel your subscription at any time with one click in your account settings.
How do you handle sensitive financial data?
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Your financial data is encrypted at rest and in transit. We're SOC 2 Type II certified and comply with GDPR, HIPAA, and other major regulations.
Do you support my specific integrations?
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We support 200+ integrations including AWS, Azure, Google Cloud, Okta, Slack, and more. Contact us if you need a specific integration.
What's the ROI of using HigherValue?
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The average client finds $14,000 in the first audit. Most recover their annual subscription cost in the first few weeks.
Other Ways to Get Help
Live Chat
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Email Support
support@highervalue.space
Submit Ticket
Create a support ticket for detailed issues
Support Hours
Email & Tickets: 24/7
We respond to all support tickets within 2 hours during business hours, 4 hours outside.
Live Chat: Mon-Fri 9am-6pm EST
Outside business hours, chat support is handled by our automated system.